Privacy Policy pg9898 — Your Data Security Is Our Priority

Pg9898 ("we", "Platform", or "pg9898") cares about the privacy of every individual who uses our services. This Privacy Policy transparently explains how we manage your personal data — from the point of first collection through to how we protect and ultimately delete it when it is no longer needed.

As a platform serving users in Malaysia, pg9898 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We believe transparency is the foundation of trust, which is why we present this information in plain language rather than confusing legal jargon.

If you have any questions about how we handle your personal data after reading this policy, do not hesitate to contact our support team, available to assist you at all times.

Pg9898 collects various types of personal data depending on your interactions with our platform. Below is a detailed summary:

Your personal data is collected through several key channels:

• During account registration: You provide basic information such as your name, email, phone number, and date of birth directly to us.
• During the KYC process: When you submit identity verification documents such as your MyKad to enable withdrawal processing.
• During financial transactions: Information required to process deposits and withdrawals is collected through a secure payment interface.
• Automatically: Technical data such as IP address, browser type, operating system, and usage patterns are collected automatically when you use our platform.
• Via cookies and tracking technologies: pg9898 uses session cookies and persistent cookies to improve user experience and analyse usage patterns.
• Via support communications: Any information you share when dealing with our customer support team, whether via live chat or email.

Pg9898 uses your personal data only for lawful and stated purposes. Each use of data has a solid legal basis:

• Account management: To create, manage, and maintain your account at pg9898, including processing logins and activating account features.
• Transaction processing: To securely process deposits and withdrawals and verify the legitimacy of every financial transaction.
• Identity verification (KYC): To comply with legal requirements related to anti-money laundering (AML) and to verify that you meet the minimum age requirement.
• Customer support: To understand the context of your issue and provide more effective and relevant assistance.
• Platform security: To detect and prevent fraud, abuse, unauthorised access, and other illegal activities that may harm the platform or other players.
• Service communications: To send important notices regarding your account, changes to terms, promotions you have subscribed to, and relevant technical information.
• Service improvement: To analyse aggregated usage patterns in order to improve platform design, speed, and overall user experience.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to pg9898's operations.

Pg9898 does not sell your personal data. However, in certain limited situations, we may share data with the following parties:

• Payment providers: Information required to process financial transactions is shared with certified payment providers such as banks and digital wallet providers. They are subject to their own privacy policies.
• Technical service provider: Companies that provide IT infrastructure, cloud computing, and analytics services required for platform operations. All such providers are bound by strict confidentiality agreements.
• Statutory authority: When required by Malaysian law or a valid court order, pg9898 is obligated to comply with requests from the relevant authorities.
• Game software providers: Minimal game data required to verify game integrity may be shared with third-party game software providers integrated with our platform.

Pg9898 continuously invests in security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

• 256-bit SSL Encryption: All data communications between the platform and your device are secured with the latest TLS protocols.
• Hashed password storage: Your account password is never stored in plain text. We use a strong, irreversible hashing algorithm.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an added layer of security during login.
• 24/7 security monitoring: Our cybersecurity team continuously monitors the platform to detect and respond to any threats.
• Internal access control: Only authorized personnel with legitimate job requirements may access players' personal data.
• Regular security audits: pg9898 conducts regular independent security audits to identify and address any potential vulnerabilities.

Pg9898 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data: Retained for the duration your account is active and for the period prescribed by legal requirements following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs: Typically retained for 90 to 180 days for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

Under Malaysia's PDPA, you have several important rights regarding the personal data held by pg9898:

Pg9898 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as interface language and display settings for a smoother repeat experience.
• Analytics Cookies: Collecting aggregated and anonymized information about how you use the platform to help us improve our services.
• Performance Cookies: Helps us monitor page load speeds and detect any technical issues that may affect your experience.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the overall functionality of the pg9898 platform.

In the course of its operations, pg9898 may transfer your personal data to servers or service providers located outside Malaysia. Any such data transfers are carried out with appropriate safeguards in place:

• Data transfers are only carried out to countries or entities that provide an adequate level of data protection.
• Contractually binding data transfer agreements are signed with all data recipients outside Malaysia.
• All data transfers comply with Malaysia's PDPA provisions on transferring personal data overseas.

Pg9898 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from minors.

If we find that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe your child may have registered on our platform, please contact our support team immediately.

Pg9898 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for an appropriate period.
• Sending email notifications to all registered players if the changes materially affect their rights.

Continued use of the pg9898 platform following any amendments is considered acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how pg9898 handles your personal data, you may reach us through the following channels:

• 24/7 Live Chat: The fastest way — directly through the pg9898 website or app.
• Email: [email protected] — for official inquiries regarding privacy and data protection.
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days.

For more information about your rights under Malaysia's PDPA, you may also refer to the Department of Personal Data Protection Malaysia (JPDP). For general questions about our platform, visit our FAQ our comprehensive one.